Beam - Patient Service Agent

The Patient Service AI Agent is designed to handle and streamline customer service emails for healthcare organizations. It works by categorizing incoming emails, drafting responses using internal knowledge, and sending them to patients.

Streamlined Patient Support from Appointment to Follow-Up

This agent automates tasks like email categorization for appointment requests, billing inquiries, and general questions. It drafts responses based on internal knowledge and manages follow-up communications, reducing manual effort and improving response times.

Empower Patients with Quick Service

The agent speeds up responses and reduces errors in patient communications, leading to better patient engagement. It also frees up healthcare staff to focus on direct patient care by automating routine inquiries.

Effortless Integration Healthcare Systems

The Patient Service AI Agent integrates seamlessly with popular healthcare and communication platforms like FHIR, Epic, and Cerner for accessing patient data. It also connects with email platforms such as Microsoft Outlook and Gmail, as well as scheduling tools like Google Calendar.

Agentic Collaboration for Comprehensive Patient Support

Working alongside other AI agents, the Patient Service AI Agent offers a multi-agent solution that covers a wide range of healthcare needs. This collaboration ensures that patient communications, scheduling, and follow-up processes are handled efficiently and accurately.