Agent Echo
Monitor Conversations and Improve Support Outcomes
Automates call and query tagging across call centers, voice agents, chatbots, and copilots.
Agent Echo Capabilities
Ingest and Analyze Calls
Process and analyze large volumes of call data through our user interface, SDK, or with our custom integrations.
PII Redaction
Ensure compliance and protect sensitive information by automatically detecting and redacting Personally Identifiable Information (PII) from call transcripts.
Automate Manual Call Tagging
Automate tagging of calls based on their context, topics, and intent. Save time and improve consistency across call records.
Drill Down Mode
Produce summaries, highlight critical issues, and recommend next actions for interactions, using our agents.
