Sierra
Elevate your customer experience with AI
Engage and delight your customers while driving meaningful business outcomes.
Cross-channel support
Your agent seamlessly extends across channels to support customers where they are—delivering fast, personalized, exceptional experiences at every touchpoint.
Phone
Hang up on lengthy wait times and tedious touch-tone menus. Replace your outdated IVR systems with an empathetic AI agent that instantly gets your customers the answers they need.
Chat, SMS, and messaging
Support your customers whether they’re at home or on the go. Leverage two-way image and video sharing to help customers visually shop your product catalog, troubleshoot issues, and more.
Your AI agent understands the nuances of email communication and crafts longer-form, highly branded, and helpful responses that are appropriate for email, delivered at the speed of chat.
Intuitive and authentic conversations
Get the best of both worlds: the speed and scalability of AI with the empathy and complex-reasoning of human communication.
Empathetic support
With language processing and human-level reasoning, AI agents can understand context, sense frustration and delight, and respond appropriately while staying on-brand.
Multilingual responses
Your multilingual agent delivers experiences that are personalized and inclusive, so all customers are supported—no matter which language they speak.
Anytime, anywhere
Your AI agent is always available to help your customers. If they step away, your agent seamlessly picks up right where they left off.
Beyond Q&A
With Sierra, your AI agent doesn’t just answer questions, it takes action to solve your customers’ problems, improving both self-service resolution rate and customer satisfaction.
Your expertise
Equip your agent with information from your knowledge base, company policies, and brand guidelines, so it acts to achieve your goals while always adhering to your guardrails.
Instant action
Securely connect to your systems of record so your agent can take action on your customer’s behalf, like updating account information or processing an exchange.
Empowered teams
When your AI agent can’t resolve an issue, it gathers key details, summarizes the conversation, and smoothly hands it off—so your team is ready to jump in without missing a beat.
